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Are there any hidden
costs?
No. What you will see on our Quotation is what you will pay
and includes installation and VAT.
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Will it be a ‘hard
sell’?
Certainly not. Our Surveyor will need to visit your
property only to assess the design of the alarm system that
will best fit your needs and give you a competitive quote -
not to try and make a sale there and then. It will be up to
you to contact us if you wish to go ahead or raise any
queries. We work hard to maintain our high reputation and this
is evidenced by the fact that over a third of our sales come
from other customers’ recommendations.
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How come you’re cheaper than companies like ADT?
As an independent business, we can obtain quantities of
systems direct from the manufacturer for a better price. In
addition, we don’t have to pay commission charges or high
costs for trade accounts, advertising and fleets of vans. We
pass these savings onto you.
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What does the price
include?
• All control equipment
• Keypad
• Live bell box
• Dummy bell box
• PIR’s (Passive Infra-Red) detectors, i.e. movement detectors
• Door contact
• All cabling, fitting and operating instruction.
• VAT
This will provide a substantial level of protection for your
property. Dependent upon the size, layout and location of your
property extra detection may be necessary to ensure proper
protection from intruders. Our surveyor will advise you.
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Would an Intruder Alarm work with my Pets?
We offer Pet friendly sensors for
customers with pets. Through careful system design and
professional installation, our intruder alarms have been
installed in many homes with Pets with notable positive
results.
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Will you design a suitable system for my budget?
Yes, as long as we’re happy that we’d be installing a
system that provides proper protection.
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Once the alarm is installed, is it my property?
Yes.
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How long will
the installation take?
In the majority of home alarm cases, a day. A larger
installation may go over into a second day.
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Is there any way I can find out if the alarm’s gone off while
I'm away from home?
Yes, you can have a ‘Speech or Text Dialler’ included with
the system that will call or text your own choice of up to
eight numbers (even your mobile) in the event of an
activation, and keep calling them in rotation until it gets a
response.
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Will cables be showing everywhere after the alarm is
installed?
No, all our Engineers are also fully qualified
Electricians and very skilled in running cables carefully
under the floorboards and in the roof space, etc. After
they’ve finished you will be surprised how the detectors were
placed with no evidence of any wires or cables.
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Will
the engineers clear up after themselves?
Yes, most definitely.
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Is the system
guaranteed?
Yes, 12 months for all parts and labour.
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What’s NICEIC mean?
NICEIC,
The National Inspection Council for Electrical Installation
Contracting, is the electrical industry’s independent non
profit-making, voluntary regulatory body covering the whole of
the United Kingdom. The NICEIC aims to protect everyone who
uses electricity from unsafe electrical installations in their
homes, places of work and leisure. They maintain a register of
electrical contractors they have assessed as complying with
the Council's rules. The assessment covers the contractors'
electrical work, their premises and documentation, and the
competence of their key supervisory staff. Approved Electrical
Contractors are re-assessed every year to confirm that both
their business and technical standard of their electrical work
continue to comply with the Council's rules.
Local Electrical Limited is registered
with the NICEIC.
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Is a
maintenance contract compulsory?
For an audible, or ‘bells-only’, system: no. However, we
do recommend one for these reasons:
• It provides peace of mind that should our assistance be
required we will always be on hand
• There’s no labour charge for any callouts to alarm faults
• Maintained customers receive priority and lower prices for
parts
• It includes an annual ‘health check’ visit.
If you have a monitored system an annual maintenance is
compulsory to conform to ACPO (Association of Chief Police
Officers) rules regarding policing of monitored alarm
incidents.
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Is a monitored system one that’s connected to the Police
station?
No, it’s a myth that some alarms are connected directly to
Police stations. A monitored system is one that is connected
by a telephone line to a specialist alarm monitoring company.
They monitor thousands of alarms and alert the relevant Police
authority if an alarm is activated.
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Is a
monitored alarm system more expensive?
Yes, but it may be that a monitored system is appropriate
for your property protection needs. Our surveyor can advise
you. The systems are more expensive to run because of annual
monitoring charges (which we have to pay to the monitoring
company) and maintenance must be done twice a year to meet
ACPO (Association of Chief Police Officers) requirements.
An average cost of annual charges can be
in excess of £600.00 or more.
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I didn’t buy my alarm from you, can I still take out a
maintenance contract?
Yes, we offer maintenance cover on most alarm systems.
Contact us for more information and prices.
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Does a maintenance contract include the cost of parts?
No, but there are no labour charges for visits to attend
to faults on the system. However, customers are charged for
parts at a discount compared to callouts to alarms that are
not on a maintenance contract.
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If I telephone you will I be able to talk to a person rather
than a machine?
Yes! We don’t believe in customer unfriendly telephone
queuing systems and won’t have them. Taking our customers’
calls is vital to us. If we are very busy your call will be
routed to someone, most likely one of the Directors.
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Are the engineers really available 365 days a year 24hrs a
day?
Yes.
We will even supply you with our
engineers 24 hour mobile numbers so that you can contact them
directly out of hours when the office is closed.
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Where are you based?
We are a local company based just outside Pontefract. Our
Engineers all live in the field and are based from home in
your county so that we can give a speedy, locally, based
service over a very large area.
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Do you have any proof from previous customers that they
received good service?
We continually send out Customer Survey cards so we can
always be sure that we’re getting it right. We’re more than
happy for you to ask our Managing Director what these have
been telling us about our service.
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